0300 303 2176 help@supportLane.com

Terms Of Services & Disclaimers:


Please take the time to read the Supportlane IT Service business terms and conditions, as well as our website terms and conditions with care prior to using our services or website.
By doing business with us or by continuing to use our website, you signify your assent to these terms.

Definitions
“Customer” means a legal entity (otherwise referred to as “you”) who enters into a Contract with us to buy Goods or Services other than for private use.
Supportlane also referred to as “we” or “us” in these terms and conditions.

Contract” means any Contract between you and us for the sale and purchase of Services, incorporating these Terms.

Force Majeure” means any cause affecting the performance by Supportlane of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third-party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.

SupportLane will put its efforts into providing appropriate solutions under the Services. In most cases, SupportLane will resolve issues by phone, by email, chat or visit on site. The remote session will only be used for monitoring of servers installation and repair of existing or and faulty applications. You must agree to pay the service charge incurred in the support provided, which may include chat, email, or over the phone. The information provided to SupportLane by the Customer/Clients must be precise, correct, accurate, current, and complete. These terms are governed by the laws of the State of Nevada, without respect to its conflict of law principles.

Supportlane reserves the right to suspend or terminate any support and services of any Subscriber that Supportlane, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than enrolled computing devices. The user may also cancel the Service at any time by giving written(via his/her registered email with us) notice or by contacting our customer support team 0300 303 2176. or by sending us an email to support@supportlane.com.

(B) Use of website

Your use of the website or any content on the website is at your own risk. Supportlane specifically disclaims any liability. Services on the website are not for any illegal Organization or individuals. You will not install or send any malicious content on this site, via any channel. Posting of any offensive material on this website is strictly prohibited. Disrupt the functionality of the website in any manner.

You will not make a copy or duplicate any of the content or data from this website without written consent from SupportLane. All materials on the website such as graphics, text, images, software, and other substances, in whole or in part (the “Content”) are the property of Supportlane. All Suppliers and partners, and are protected by copyright laws.

By signing with our support and services you fully acknowledge and accept that SupportLane services do not cover hardware issues or any cost incurred in replacement or repair, which could be due to any accidental damages or other failures. Though in the case of a hardware problem, the SupportLane team will help you diagnose the issue at no cost.

Privacy Policy
This is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed. Discover more by reading our comprehensive privacy policy.

  • General
    These conditions constitute the entire agreement between you and us relating to your use of our website, supersede any previous agreement or understanding and may not be varied by you. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
  • You acknowledge that we may modify these conditions at any time for any reason.
  • In these conditions words importing gender include each other gender; references to persons include bodies corporate, firms and unincorporated associations and the singular includes the plural and vice versa.
  • The headings in these conditions are included for convenience only and shall not affect their interpretation.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on our website.
  • Use of our website is unauthorised in any jurisdiction that does not give effect to any provisions of these conditions.

(C) SupportLane service scope

Appointments:
Our support team is available 24×7, 365 days a year, via email, chat, and over the phone 0300 303 2176.

We offer the following support and services:

  • Best solutions to all kinds of email problems.
  • Virus and malware removals.
  • Data transfer, recovery, storage, and backup solutions.
  • The printer issues both wired and wireless.
  • Internet issues as long as it is to do with your devices and not the service provider.
  • Our extended support covers a wide range of third-party software.

You understand that SupportLane’s one-to-one support and services provided by SupportLane are paid a nominal fee depending on the number of devices you wish to be enrolled in.

What’s Covered: With the SupportLane IT Help Desk Yearly Support Plan the number of devices as mentioned in the initial contract gets an unlimited number of support incidents for only software diagnosis and troubleshooting. Your support with SupportLane does not cover any hardware failure or accidental damages.

MODIFICATION

Supportlane reserves the right to amend the Terms and Conditions, at any time by (a) posting a revised version of the Terms and Conditions on supportlane.com/terms/. To avoid spam we do not notify via email, therefore you must check our terms of service page for any amendments to the Terms and Conditions.

Trademarks:

Use of any third party trademarks, logo, company name, and other pictures on the website are only referential. Supportlane hereby disclaims any sponsorship, Affiliation, or Endorsement of or by any such third party. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, domain names, email addresses, logos, people, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, or event is intended or should be inferred.

Fees and Payments:

The pricing and plans are inclusive of all taxes. Payment must be made via credit card, debit card, or PayPal or bank transfer. No other forms of payment will be accepted. You confirm that the payment method (PayPal account, Bank account, Credit/Debit Cards) you have used to pay for our services is yours. You will receive a welcome email within 24-48 hours, after the successful sign up for our support and services.

Refund Policy:

1. Support and services cancellation:
You may cancel the Services at any time, you must contact Supportlane customer service team by calling at our UK Toll-free 0300 303 2176 or by sending a cancellation email notification from the registered email with us. After we receive your cancellation request your services with us will be terminated within 48 hours of the request. Supportlane will send you an email confirmation of the cancellation of the Services. Any Refund issued usually takes 14-15 business days to get credited into the account/card from which it was initially paid.

Refund
Incident-based support:
A full refund will be provided if Supportlane is not able to resolve even a single issue, within the next seven days from the day of enrollment of services. There will be no refunds in case of incident-based support if at least one of your issues has been successfully resolved. For incident based support your right to refund will expire after 30 days from the day of first servicing if support is not up to the satisfactory level or none of the given issues were resolved. If Supportlane has not given the single incident service, you asked for; a full refund will be issued.

Annual based refund:

Any refund will be limited to the sum paid to Supportlane by you, (minus shipping, handling, and any applicable taxes, which are refundable). If none of your issues have been resolved in the first seven days of contact, A full refund will be issued, under the following conditions.

You must have the following prerequisites required to resolve the issues.

Working internet connection, and the device must be turning on working normally.

For hardware issues, you must acknowledge getting your hardware diagnosed and replaced and contact us back.

At times diagnosis and troubleshooting take time, so we must give time to provide the best resolution.

Note: For annually based support services, if we resolve all of your issues, and you wish to cancel the services within 30 days of the enrolment, then we will charge one-off 99.00 GBP for “each device we fixed” out of the full amount paid.

Your right to get any refund ends after 30 days of the initial agreement to our support and services, though You May opt to cancel your support and services with us anytime.

Limitations of Liability:

Notwithstanding anything to the contrary in no event shall Supportlane be liable to you more than the amounts paid by you to Supportlane under the support plan that is the subject of the dispute.

INDEMNITY

You agree to indemnify, defend, and hold SupportLane, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other rights of Supportlane or any other third party. You will cooperate as fully as reasonably required in Supportlane’s defense of any claim. Supportlane reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any case without the written consent of Supportlane. You agree immediately to notify Supportlane of any unauthorized use of your account or any other breach of security known to you.

If you’re a user or visitor in the European Economic Area these rights also apply to you:

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

Both personal information and personal data have the same meaning in the context of this Privacy Policy. Privacy Policy V1, effective date 25 May 2018
Complaints, Feedback, and suggestions:

If you wish to leave your concerns, about our products and services or wanted to give feedback, so you can log a complaint in the following ways:
Phone call: 0300 303 2176
By sending us an email: support@supportlane.com