0300 303 2176

Terms Of Services & Disclaimers:

By signing up for or before using any of our Support and services you fully acknowledge and accept all of our following terms of services and disclaimers.

(A) Disclaimer

SupportLane is an independent Professional Services and Support Company, based in the US. We are not associated with the official Apple Inc or Microsoft nor paid by them to Support their devices. If you want free help, please contact the original manufacturer of the devices. However, SupportLane can provide you with onsite and live support, by its certified tech support Advisors, available 24/7. Any use of this website information is entirely on the user’s consent, and we are not liable for any loss or damage caused to the user, through the use of information on this website. The use of any trademarks, brand names, logos, and symbols are for reference only. SupportLane hereby disclaims any sponsorship, affiliation, or endorsement of or by any such third-party. We do not represent any company or brand in any manner whatsoever.

SupportLane will put its efforts into providing appropriate solutions under the Services. In most cases, SupportLane will resolve issues by phone, by email, chat or visit on site. The remote session will only be used for monitoring of servers installation and repair of existing or and faulty applications. You must agree to pay the service charge incurred in the support provided, which may include chat, email, or over the phone. The information provided to SupportLane by the Customer/Clients must be precise, correct, accurate, current, and complete. These terms are governed by the laws of the State of Nevada, without respect to its conflict of law principles.

If you choose to access this site from outside the United States, you do so at your initiative, and you are responsible for complying with all local laws. If any provision of these terms is unenforceable, the other terms will remain in full force and effect. Certain provisions of these terms may be superseded or extended by terms on specific pages of this site.

Supportlane reserves the right to suspend or terminate any support and services of any Subscriber that Supportlane, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than enrolled computing devices. The user may also cancel the Service at any time by giving written(via his/her registered email with us) notice or by contacting our customer support team 0300 303 2176. or by sending us an email to support@supportlane.com.

(B) Use of website

Your use of the website or any content on the website is at your own risk. Supportlane specifically disclaims any liability. Services on the website are not for any illegal Organization or individuals. You will not install or send any malicious content on this site, via any channel. Posting of any offensive material on this website is strictly prohibited. Disrupt the functionality of the website in any manner.

You will not make a copy or duplicate any of the content or data from this website without written consent from SupportLane. All materials on the website such as graphics, text, images, software, and other substances, in whole or in part (the “Content”) are the property of Supportlane. All Suppliers and partners, and are protected by copyright laws.

By signing with our support and services you fully acknowledge and accept that SupportLane services do not cover hardware issues or any cost incurred in replacement or repair, which could be due to any accidental damages or other failures. Though in the case of a hardware problem, the SupportLane team will help you diagnose the issue at no cost.

UK toll free number update:

Note: We have recently changed our support line from 0800 to 0300 phone number, ** Local call rates for dialing 0300 may be applied, please check with your mobile and landline service providers for more details.

(C) SupportLane service scope

Appointments:
Our support team is available 24×7, 365 days a year, via email, chat, and the contact us page. Over the phone 0300 303 2176 you may reach out to our support team between 9:00 AM to 9:00 PM UK time everyday including national holidays.

We offer the following support and services:

  • Software issues with your Mac, iPad, iPhone, iPod, Time Capsule.
  • Best solutions to all kinds of email problems.
  • Virus and malware removals.
  • Data transfer, recovery, storage, and backup solutions.
  • The printer issues both wired and wireless.
  • Internet issues as long as it is to do with your devices and not the service provider.
  • Our extended support covers a wide range of third-party software, like adobe, java, web designing, and more.

Lifetime Support & Services: Our lifetime support membership for a particular device ( iPad, PC, Mac, etc.) is valid for 3 years, or up to 1.5 years for another device if you change for any reason.

You understand that SupportLane’s one-to-one support and services provided by SupportLane are paid a nominal fee depending on the number of devices you wish to be enrolled in.

SupportLane highly recommends that you speak with the original manufacturer of the device or the product for any free help or services.

What’s Covered: With the SupportLane IT Help Desk Yearly Support Plan the number of devices as mentioned in the initial contract gets an unlimited number of support incidents for only software diagnosis and troubleshooting. Your support with SupportLane does not cover any hardware failure or accidental damages.

Antivirus Lifetime support scope: Any antivirus support and services offered by us for the lifetime is valid for a period of max 3 years and covers only the specified devices as discussed in the contract.

MODIFICATION

Supportlane reserves the right to amend the Terms and Conditions, at any time by (a) posting a revised version of the Terms and Conditions on supportlane.com/terms/. To avoid spam we do not notify via email, therefore you must check our terms of service page for any amendments to the Terms and Conditions.

(D) Trademarks:

Use of any third party trademarks, logo, company name, and other pictures on the website are only referential. Supportlane hereby disclaims any sponsorship, Affiliation, or Endorsement of or by any such third party. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, domain names, email addresses, logos, people, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, or event is intended or should be inferred.

We do not have any social media pages nor we ever did. If we ever create any official social media pages in the future, eg: facebook Twitter etc. we will update them here.

Fees and Payments:

The pricing and plans are inclusive of all taxes. Payment must be made via credit card, debit card, or PayPal or bank transfer. No other forms of payment will be accepted. You confirm that the payment method (PayPal account, Bank account, Credit/Debit Cards) you have used to pay for our services is yours. You will receive a welcome email within 24-48 hours, after the successful sign up for our support and services.

(E) Refund Policy:

1. Support and services cancellation:
You may cancel the Services at any time, you must contact Supportlane customer service team by calling at our UK Toll-free 0300 303 2176 or by sending a cancellation email notification from the registered email with us. After we receive your cancellation request your services with us will be terminated within 48 hours of the request. Supportlane will send you an email confirmation of the cancellation of the Services. Any Refund issued usually takes 14-15 business days to get credited into the account/card from which it was initially paid.

Refund
(a) Incident-based support:
A full refund will be provided if Supportlane is not able to resolve even a single issue, within the next seven days

from the day of enrollment of services. There will be no refunds in case of incident-based support if at least one of your issues has been successfully resolved. For incident based support your right to refund will expire after 30 days from the day of first servicing if support is not up to the satisfactory level or none of the given issues were resolved. If Supportlane has not given the single incident service, you asked for; a full refund will be issued.

(b) Annual based refund:

Any refund will be limited to the sum paid to Supportlane by you, (minus shipping, handling, and any applicable taxes, which are refundable). If none of your issues have been resolved in the first seven days of contact, A full refund will be issued, under the following conditions.

You must have the following prerequisites required to resolve the issues.

Working internet connection, and the device must be turning on working normally.

For hardware issues, you must acknowledge getting your hardware diagnosed and replaced and contact us back.

At times diagnosis and troubleshooting take time, so we must give time to provide the best resolution.

Note: For annually based support services, if we resolve all of your issues, and you wish to cancel the services within 30 days of the enrolment, then we will charge one-off 99.00 GBP for “each device we fixed” out of the full amount paid.

Your right to get any refund ends after 30 days of the initial agreement to our support and services if we fixed all issues mentioned by you which could be either for the 1 year or 3 years contract, though You May opt to cancel your support and services with us anytime.

(c) Lifetime Support refund: If you utilize multiple phone support within a month you get up to 50% of the total amount paid. No refund shall be given after 60 days have elapsed from the date of lifetime service enrollment.

Limitations of Liability:

Notwithstanding anything to the contrary in no event shall Supportlane be liable to you more than the amounts paid by you to Supportlane under the support plan that is the subject of the dispute.

(F) INDEMNITY

You agree to indemnify, defend, and hold SupportLane, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other rights of Supportlane or any other third party. You will cooperate as fully as reasonably required in Supportlane’s defense of any claim. Supportlane reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any case without the written consent of Supportlane. You agree immediately to notify Supportlane of any unauthorized use of your account or any other breach of security known to you.

(G) Force majeure:

For these Conditions, Force Majeure Event means an event beyond the reasonable control of Supportlane, including but not limited to strikes, lock-outs, or other industrial disputes (whether involving the workforce of

Supportlane or any other party). Failure of a utility service or transport network, the act of nature, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, the breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

Supportlane shall not be liable to the Customer as a result of any delay or failure to perform its obligations under these Conditions. As a result of a Force majeure Event. If the Force Majeure Event prevents Supportlane from providing any of the Services for more than ten days, Supportlane shall, without limiting its other rights or remedies, have the right to terminate the Contract immediately by giving written notice to the Customer.

If you’re a user or visitor in the European Economic Area these rights also apply to you:

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

Both personal information and personal data have the same meaning in the context of this Privacy Policy. Privacy Policy V1, effective date 25 May 2018
Complaints, Feedback, and suggestions:

If you wish to leave your concerns, about our products and services or wanted to give feedback, so you can log a complaint in the following ways:
Phone call: 0300 303 2176
By sending us an email: support@supportlane.com